So lots of subscribers have been checking their account status and seeing that it's "suspended." Aack! Are we not going to see our magazines?
No, no... all is well. Here's the skinny from our circulation department:
"If you are checking on your magazine subscription and it says it is "suspended," that's a good thing. "Suspended" means circulation has processed your request for a subscription, that your first magazine will be delivered soon, that your bill will arrive shortly after the first magazine and that once the bill is paid your account will go from "suspended" to active. It's just a routine process to put the second issue on hold until the bill is paid."
So, hey... you heard it here first. All's well... your mag will arrive... and digital scrapbooking will continue to be a positive force in your life.
Have a wonderful weekend!
Showing posts with label subscription. Show all posts
Showing posts with label subscription. Show all posts
Friday, February 16, 2007
Friday, February 09, 2007
Here comes the first issue! Plus some As to your Qs
Please see end of post for updates from our circulation department.
Wow! The first issue is coming off the presses next week. We've all worked so hard to get this to happen and now the day is finally almost here. It's a relief and kind of a scary thing at the same time... like sending your child off to college and hoping she'll do a good job. Can't wait to hear what everyone thinks of the magazine once it's in your hands.
And when will that be, you ask? Our estimate for subscriber delivery dates is around February 21 or 22. Post here when you get yours and we'll see how quickly the USPS is scattering the Digital love around the world.
A couple of you have had questions about the subscription process. Here are the answers I've come up with so far:
How many issues are in a subscription? Six. We're publishing bimonthly, just like Simple Scrapbooks does, and we're alternating months--so you'll have a fresh source of inspiration every month!
How much for a Canadian/foreign subscription? Just add $6 to the overall price for a subscription in Canada or $10 for one in any other non-U.S. country--still a great deal.
Edited to add: Some subscribers have called our office to find out when the first issue would be mailed and told it would not be until April or May. Although the cover date of this issue is April/May, it IS leaving the printer next week and mailing out immediately. Also, several commenters have mentioned not yet receiving a bill for their subscriptions. I've contacted our subscriptions manager to find out when those bills will be mailed and will post here as soon as I find out. Thanks for your patience!
Edited again to add: I've just heard back from our circulation department with answers to all our questions! Invoices for subscriptions will be mailed about one week after the first issue ships, so subscribers should be starting to see bills around March 1st or so in the U.S., a little later in other countries. If you want to check and make sure your subscription actually processed (like maybe if you haven't seen your first issue by March 5th or so?), you can contact our circulation department to check: 877-300-0265 or DigitalScrapbooking@palmcoastd.com.
Let me know if there's anything else I can answer for you! And keep an eye out for our all-new Web site... coming soon.
Wow! The first issue is coming off the presses next week. We've all worked so hard to get this to happen and now the day is finally almost here. It's a relief and kind of a scary thing at the same time... like sending your child off to college and hoping she'll do a good job. Can't wait to hear what everyone thinks of the magazine once it's in your hands.
And when will that be, you ask? Our estimate for subscriber delivery dates is around February 21 or 22. Post here when you get yours and we'll see how quickly the USPS is scattering the Digital love around the world.
A couple of you have had questions about the subscription process. Here are the answers I've come up with so far:
How many issues are in a subscription? Six. We're publishing bimonthly, just like Simple Scrapbooks does, and we're alternating months--so you'll have a fresh source of inspiration every month!
How much for a Canadian/foreign subscription? Just add $6 to the overall price for a subscription in Canada or $10 for one in any other non-U.S. country--still a great deal.
Edited to add: Some subscribers have called our office to find out when the first issue would be mailed and told it would not be until April or May. Although the cover date of this issue is April/May, it IS leaving the printer next week and mailing out immediately. Also, several commenters have mentioned not yet receiving a bill for their subscriptions. I've contacted our subscriptions manager to find out when those bills will be mailed and will post here as soon as I find out. Thanks for your patience!
Edited again to add: I've just heard back from our circulation department with answers to all our questions! Invoices for subscriptions will be mailed about one week after the first issue ships, so subscribers should be starting to see bills around March 1st or so in the U.S., a little later in other countries. If you want to check and make sure your subscription actually processed (like maybe if you haven't seen your first issue by March 5th or so?), you can contact our circulation department to check: 877-300-0265 or DigitalScrapbooking@palmcoastd.com.
Let me know if there's anything else I can answer for you! And keep an eye out for our all-new Web site... coming soon.
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